Kafka may not have been familiar with what a trip to the Apple store entails, but this incident could've been a subplot in The Trial.
In August, Peggy Bush's husband David died from lung cancer. As Bush told the CBC, she was able to gain access to pensions, benefits, and "all kinds of things from the federal government," but then she ran into a seemingly simpler problem. The 72-year-old did not know and could not figure out the Apple ID password for her and her husband's joint account, which her iPad was suddenly requesting. Bush, who merely wanted to play a card game she'd previously purchased, enlisted her daughter Donna to help her talk to Apple.
First, Apple requested David's will and death certificate. Then two months with no password passed. "I finally got someone who said, 'You need a court order,'" Donna said. After writing a letter to Tim Cook, Donna received a call from customer relations who said that a court order is their policy in a situation like this.
After the Bush family got the CBC involved, Apple agreed to work out this "misunderstanding" sans court order. As of now, Peggy still does not know the password for the Apple ID, which hopefully does not turn out to be something incredibly obvious.
