Anyone who's worked in retail or the service industry knows the saying "the customer is always right" is one of the biggest lies ever told. Not only are customers wrong a lot of the time, but they are sometimes straight-up criminals and scammers who will pull all kinds of sh*t to avoid spending their money.
These 33 people who work in retail shared stories of the "most desperate" scams customers ever tried to pull (most of them unsuccessfully). Friendly reminder: don't mess with a retail worker.
1.) From RudgerZ:
I used to work a game store a little more than 10 years ago. Once had a woman come in dressed fairly trendy and ask for 2 PlayStation Portables (PSP), 2 Xbox 360s, and a handful of games and accessories. My store was pretty slow so this would be a pretty big sale for the day and I was excited about it.
She goes to pay and hands me a credit card which was not laminated and appeared to be printed out on a home color printer. I told her it wouldn’t work and she said just scan it anyway. So I scanned her fake credit card which clearly did not have a magnetic strip and it didn’t work (of course). She told me to just “put the numbers in” on the computer. I refused and she asked why, seemingly legitimately confused. I told her I just couldn’t.
She told me she would be back with cash. I put everything back on the shelves. She did not return.
2.) From Nightmare_Gerbil:
September 12, 2001. USA. A guy in Spartanburg South Carolina calls and says that his weed trimmer was in the twin towers in NYC the day before and got destroyed by terrorists. And demanded I replace it under warranty.
3.) From celesticaxxz:
Years ago I worked at a small hardware store where they were constantly getting huge rolls of copper wire stolen. One day this guy and his girlfriend come in to return a roll. I was a few months in on the returns counter. They had no receipt and when I scanned the item for the return it was only doing the price per foot. I couldn’t figure out how to get the sku or the price for the whole roll. Called the manager and he comes out and right away knows there’s no way these people bought a roll and returned it. So he asks when they bought it and they say two weeks ago ( the common response ) and my manager tells them “oh really because the last time we sold an entire roll was over 3 months ago” the guy starts to get brave and tells him “so you’re saying I stole it?!” And my manager says yes. They end up leaving and left the roll behind. Before they leave the store the guy says “I’m coming back and bringing the cops” manager says “go ahead that way you can explain to them how you stole the roll”
4.) From celesticaxxz:
Years ago I worked at a small hardware store where they were constantly getting huge rolls of copper wire stolen. One day this guy and his girlfriend come in to return a roll. I was a few months in on the returns counter. They had no receipt and when I scanned the item for the return it was only doing the price per foot. I couldn’t figure out how to get the sku or the price for the whole roll. Called the manager and he comes out and right away knows there’s no way these people bought a roll and returned it. So he asks when they bought it and they say two weeks ago ( the common response ) and my manager tells them “oh really because the last time we sold an entire roll was over 3 months ago” the guy starts to get brave and tells him “so you’re saying I stole it?!” And my manager says yes. They end up leaving and left the roll behind. Before they leave the store the guy says “I’m coming back and bringing the cops” manager says “go ahead that way you can explain to them how you stole the roll”
5.) From Valhallan1984:
Sold a guy a phone years ago when I worked for a wireless carrier. Spent an hour getting all his information transferred and set up his new phone. He comes in the next day with a shattered screen. Apparently he didn’t remember that I was the rep who helped him and proceeded to tell me that is how it looked when he left the store. Needless to say the phone was not replaced.
6.) From Perschnickity:
A woman came in, grabbed an herb-roasted rotisserie chicken, moseyed over to the casual seating, ate 85% of it with her bare hands, then brought the carcass to customer service and tried to return it.
7.) From Knut_Sunbeams:
We had some members of the travelling community pull into our car park one summer. Guy comes to the till to buy 2 patio kits at £50 each. I tell him the total is £100 and he says he bought one for £50 the day before in another branch...I say yes but you're buying 2 so its doubled. He then starts to argue that Im over charging him. This went on for 10 minutes with me explaining that hes buying 2 so its more expensive than one. His entire plan was to attempt to hold up the queue to a point where I'd give him one for free by acting like a dumb f*ck. Once he realised the queue had disappeared, you know due to it being a f*cking huge DIY store with multiple cashiers, he suddenly clicked and paid up, never to be seen again.
8.) From DaisyDee85:
Had a customer return a vacuum cleaner once, my supervisor did the return thankfully. The box went back on the floor unchecked. The next customer who wanted to buy it checked it out before they went to the register. The whole f*cking thing had been replaced with a catering size tin of beetroot.
9.) From coydog33:
Idiot comes in with a coupon for a free iPod. Fine print says "Guaranteed and payable by Bill Gates". I asked why would Bill Gates guarantee and Apple product. Idiot left.
10.) From schweinerneer13:
We don’t deliver the pizzas we make, it’s carryout only. Had a customer call and have a long/angry conversation with me because I wouldn’t deliver to her. She proceeds to say (a couple times) “you must be new here. I know the owner personally”, to which I responded “well I’m the owners daughter and we don’t deliver”.
11.) From Mr_A:
The store was open until midnight the two last nights of the financial year calendar. Apparently the store thought someone might come in at 11:59 the last chance they had to deck out their entire office with new laptops and chairs and shit. After about 9pm the store was pretty much a complete ghost town. By 10pm-11pm the store was the cleanest it ever was since it was built.
On this one night the phone rang at about 11:30pm. The guy wanted to know if we were still open because he wanted to buy something specific. It turned out we had it in stock and he told me - several times - that he was going to get out of his pyjamas, get dressed and come down to the store. I was, like, "Sure. The item will be at the front counter whenever you're here to collect it."
So he turns up and tells me again that he had to get out of his pyjamas, get dressed and come down to the store to pick up this item. It was about 11:45pm by this point and so I just told him how much it was going to cost and then he asked for a discount. I said "Why?" he said "For being your last customer of the evening!"
I told him no, there's no reason for giving out that kind of a discount and besides, we weren't closed yet. There might be other customers, you know. He might not have been the last one that night and besides, it costs what it costs. He told me again that he had to get out of his pyjamas, get dressed and come to the store to buy this item.
He paid full price for all his troubles.
12.) From mr_humansoup:
Kmart returns counter, had a guy try to return a CD (with receipt). The shrink wrap had been sliced and the CD taken out. He claimed it was like that when he bought it. I told him I couldn't return it for cash but could swap it for the same thing. He went to get a new CD and brought some other artist. Told him it had to be the exact same thing. I had the electronics employee bring up the right CD. As I checked that they were the same and told him I would give him a new one, a smile grew on his face... which quickly melted away when I took out a knife and cut open the plastic on the CD. No, you can't return that one later.
Another scammer that I actually caught was this guy who was paralysed on the left half of his body. He walked slowly around the store, dropping stuff and drooling. (Never did find out if he was actually paralysed or just part of the scam) One day I caught him bagging Oxy-Clean in his cart. Notified LP and she watched him. He went through self checkout and told me he bought the Oxy-Clean in electronics. LP called electronics, no such sale was made. I think she let him go that time but the next time he came in, he got a police escort.
This one was an insider job. This guy who worked in electronics also did layaway. One of the service desk girls would put a giant bag of dog food in layaway. Then the electronics guy would empty the bag and fill it with expensive electronics. Turns out they had been getting away with this for years then the LP staff changed and the new lady knew how to police the place.
13.) From moogula1992:
A guy comes in to fill his sons aderall script. Guy is super twitchy and son is chill as could be. For all controls we are supposed to run a report that shows every where in the state they have filled any. Of course the report is a mess, multiple pharmacys, multiple scripts, multiple doctors, all the red flags. To top it off an aderall script within that week had been filled so we really couldnt fill this one.
Dad comes back we tell him that we cant fill it and dad starts going on about how his wife must have filled it but they need some for today blah blah blah. We decline and his last words to us are ‘my son needs them for a birthday he has to go to today cant you help?’
No dude we cant help. Youre clearly taking your sons pills, get help and stop using your son to get high on prescription drugs.
14.) From Pineapple_Pistol:
Years ago I worked at a Walmart and this guy comes in trying to return his "Wii" that doesn't work. "I just bought this for my kids last week and it's already broken but they won't take it back because I lost my receipt."
The "Wii" in question was the most beat up and disgusting looking Gamecube I have ever seen, like he found it in a landfill or something. I should also point out that I wasn't working the return desk or even a cashier. I was stocking the food department. Turns out he was trying to talk every employee in the store into either giving him a refund or a Wii.
15.) From Euchre:
Just yesterday I had a 'till tapper'/'quick change artist' try to money shuffle me for what would've been a grand sum of $5. Pissed him off when I wouldn't play his game.
Next best was someone calling wanting to know if we had spare empty boxes for Xbox consoles, because he 'wanted to prank his kid and give him an empty box'. I know very well he wanted to try to stuff the box with who knows what, and attempt a return. Of course, the folks at customer service check such boxes for actual product, and match serials to those on the box.
16.) From Wrashionis:
I work at a major cell phone retailer. I once had a man come in with his wife to do an upgrade to whatever the new iPhone was at that time. While they were sitting in the store working with one of my reps (I was in management at the time) the wife starts getting text messages from someone claiming to be her husband’s mistress. This did not go over well.
They took it outside before it got overly nasty, and we all assumed they were gone for good. Not so, the husband comes back in. Alone. He finishes upgrading his phone (priorities) and left. The very next day he tried to return the phone claiming that we had sold him one with screen damage. He brings it in, and it looks like someone took a diamond ring or something to the screen and scratched the heck out of it.
Now we have a strict “open the box and hand it to the customer before they leave” policy to avoid these situations. I was able to pull tape, show the customer where he held the phone for a good 5 minutes without pointing out any flaws, and tell him that my company offers no warranty on that brand even if it’s bad out of the box, and especially when he didn’t show it to us before leaving the store. I suggested he take it up with the manufacturer if he truly believed the phone was damaged out of the box.
He did, right there in the store he called them. They also told him to kick rocks. The best part? I was new to management so I didn’t have a manager name tag yet. He asked to speak to the manager and I got to give him my best evil grin and say “I am the manager.” He left after that and we never saw him again.
17.) From MateriaBubbles:
A customer brought back a jumpsuit for a refund because it had shit in it. Apparently it had been like that when she bought it.
It stank so bad that you could smell it through the taped up plastic bags that she had put it in. The levels of how impossible that would have been to be unnoticed by changing room staff, to then be put on the shop floor, to then be picked up by the customer , to being bought via a cashier still unnoticed.
The worst part is some idiot on the refunds counter downstairs actually accepted it and put it on top of the trolley full of other returned items for us to put back upstairs - complete with a note stapled to it that said "Warning: Faeces inside".
One of the bigger "wtf" moments I've had in any job that I've worked.
18.) From vick7171:
I used to work at Best buy. This guy came in and returned a laptop saying that the box had some old laptop in it. He was yelling and screaming that we dont know how to do business. Manager gave him full refund. We started to check that old laptop he brought in. It won't turn on. Looks like the motherboard was toast. We pulled the hard drive out and started checking the data. Hard drive was completely fine with everything on it. We started looking for the clues and found the pictures of the guy who returned the laptop. It was his old machine. We had all his info. Manager called him and said he has 15 mins to bring the new laptop back or he is calling police. That guy came in, dropped the laptop at front desk. Never saw him again in the store
19.) From PoolAddict41:
I had a customer come to purchase some stuff, and they had found a coupon from 3 years ago on Google Images for 50% off whole purchase. I told her I can't do that, and the only one we had going at the time was not viable for her purchase. She yelled stupid loud, stormed out cursing, and I felt good. She emailed corprate, and I got in trouble for making her upset...
20.) From ShadyLady709Q49:
At my old job, they used to have sales pretty often and would also give out coupons for specific dates. For Boxing Day, they had a 30% off sale and we'd also given out coupons that would start the next day. Lady comes in on Boxing Day and we worked out that she'd get more of a deal if she used the coupon instead, so I offered to hold her items for her. I explicitly told her that she wouldn't be able to get the 30% off and she decided to use the coupon instead.
She comes back the next day, goes to cash to purchase her items and gets angry because they wouldn't give her both the 30% off and let her use the coupon. She told the cashier that the person she'd spoken to the day before had told her she could do that, sees me, and says "it was that girl who told me!"
I went to cash to speak to her (I was a keyholder at the time) and her story changed about three times through the whole thing. First she said that I told her she could combine the discounts, then she said that I never told her she couldn't combine the discounts, and then finally it was "Well I don't understand why I'm not able to do this." Another manager came over to help sort it out and as I walked away I heard her saying that I was a liar.
Now, I work at Sephora and we always get people trying to return fake products. My favourite one was when someone returned a face mask but had put a can of tuna in the box instead of the actual face mask.
21.) From Alessandruh:
I was working in a betting shop during the 2014 Football World Cup.
We had this one really awful customer, must have been in his 80s and always wildly inappropriate (asking what colour my underwear was, did I need someone to keep me warm tonight etc) but I couldn't do anything as the higher ups wanted to squeeze money from him.
Anyway, the night before the final match he comes in and tells me he wants to bet on Germany to win. I spent about ten minutes explaining to him that as it was the final he could no longer have a broad bet like that, instead he'd have to choose between a 90 minute win or winning in extra time, on penalties etc. I showed him the odds for all of the different bets and he ended up choosing the 90 minute win, I put the bet through for him and off he went into the night to be creepy somewhere else.
The match plays out and of course Germany wins in extra time. The next day Unnamed Creepy Dude comes in grinning from ear to ear and telling me how he's a winner. Oh boy. Again I have to explain to him that his bet isn't valid as he predicted they'd win before 90 minutes, and they hadn't. Dude flies into a rage about how I'm a money grabbing slut who's jealous of his riches and I have to pay him out or he'll call the police. I tell him to leave my store or I'll call them myself, he complies.
A few days later I come back from my lunch break to see him ranting at my cashier, I ask what the problem is and he throws me his bet slip for the world cup, only now he's written 'extra time' on it in pen and is trying to get my less experienced staff member to pay him out. I tell him that when we scan bets the computer takes an image of it, obviously the slip he has given to us has been altered as it doesn't match what's on the screen (I even turned the computer to show him) and that counts as fraud. Again, he leaves spouting nonsense about how women shouldn't be working anyway because they can't count or read.
Next week I get told I have to go to a meeting as I've had a complaint filed against me by a customer. The day of the meeting rolls around and I'm greeted by my area manager, security director and CREEPY DUDE. He had phoned the customer line and said I'd refused to pay his bet and taken the money for myself. We ended up bringing up the CCTV of the night he originally placed the bet, complete with audio, to prove without a shadow of doubt that he was in the wrong. Dude won't accept this and starts screaming that we're all thieves, we faked the video, and threatening to get a lawyer. Security director escorts him off the premises and he is banned from all of our chains indefinitely.
The kicker is, if his bet had won it would have been a whopping £55.
Tl;dr old dude is creepy, refuses to accept that his bet isn't a winner, makes threats and escalates to head office, is banned from all stores.
22.) From CoolWaveDave:
"I'd like to return this unopened pack of cigarettes I purchased earlier today at your establishment". Might be paraphrasing a little bit.
I open the store everyday, hadn't seen this dude once that day. Looked at his cigarettes, it's a brand we don't carry. Asked him for a receipt to "confirm" he purchased them here, but he obviously didn't have one.
"That's fine! If you can just tell me what time you were in here today I can look it up on our cameras to confirm your purchase."
My God the backpedaling and stuttering. I grabbed his cigarette pack and fake examined them.
"Wait a moment sir, are you sure you purchased these at this store? I don't think we carry this brand". He took the cigarettes back, came up with something about his brother must have yada yada and then he walked out.
A tobacco store in town sells some of the brands we carry at a much cheaper price, so people like to try and do returns at our store to make a quick buck. We generally don't take any returns on tobacco, but this guy didn't even scope out his mark.
Edit: Resident of Indiana. Couldn't find anything pertaining to the legality of tobacco returns in my state. If it helps, anytime the ATF drops in for a check-up the only question we get asked is if we sell individual cigarettes. Outside of that, I've worked a few retail jobs where tobacco was sold and I wasn't told at any of them that tobacco returns were illegal.
I'm assuming it's more individual store policy on whether or not they take returns, and I've worked retail long enough to see how an employee would tell someone it's illegal, rather than against store policy, just to help avoid an argument. Not to say it might not be illegal in other states, just that I don't think it is in mine.
23.) From ampmetaphene:
Oh boy, back in highschool when I worked part time at a KFC, there was this one fat man who would come in, order a 2 piece quarter pack, and then claim we forgot his chicken. Like, when we turned around to fetch his drink at the end of the order, he would open the box, take out the chicken pieces and hide them in his pockets. Hot chicken. Right in his pockets.
I got so fed up with everyone just giving him extra chicken all the time that I demanded he turned out his pockets one day when he tried to pull it and WOW LO AND BEHOLD this guy has his pockets full of drum sticks.
24.) From AtelesJubatus:
Worked in a bottle shop. One afternoon a shady character entered and spent 10 minutes browsing the liquor section. I stayed at the checkout and watched him on the CCTV. He ended up shoving two bottles of Johnnie Walker Blue down his pants and walked out. Store policy is not to confront shoplifters; that's what insurance is for. I called the police and burnt the footage onto a DVD for them to collect. About an hour later the same guy returns with the bottles demanding a cash refund because he 'purchased the wrong type'. Just as I was telling him I can't do a refund without a receipt the police walked in to collect the footage. He left with them in handcuffs.
25.) From Bakingjingo:
I worked at a jewel many, many years ago. Opening shift as a cashier, a man comes through with two 24 packs of Pepsi. It’s opening shift, so at that time we count our registers and confirm they’ve got the correct opening cash. We didn’t carry too much cash, and we all know how much is in the drawer to start.
He ends up paying with a $100 bill for these sodas. I counted back his change with mostly 20’s, (all the 20’s I had just counted. There was no more 20’s I could have given him.) and I don’t know how he did this, but he shuffled them in his hand, and showed me that I supposedly short changed him. Now, I knew immediatly that he was a piece of shit.
My store wasn’t shitty, so I told him that I would call a manager over and have them double check the register. The manager came, counted down the register and explained that the drawer was balanced, which means I didn’t short change anybody. But, if for whatever reason the drawer turned up $20 over at night, we could give him a call.
The manager tries to take his info down and he asks for his name and the guy thinks about it and says “Steve...Bush!”
F*ck you “Steve Bush.” You’re a sack of lying shit who tries to scam 16 year olds out of $20.
26.) From [deleted]:
I'm not usually on register but-
When the store I used to work (petsmart) at first opened, they would send out coupons to specific people if they had petperks and an email. Well, someone shared their coupon online, which was for a free bag of dog food. What proceeded was a mass of people coming in the next few weeks attempting (and succeeding) to redeem the coupon, as we didn't want to start off on the wrong foot after newly opening.
Anyway, I get put on register and this woman comes through with 12 bags of dog food and 12 coupons. We can't actually do that on the same purchase, and usually when someone does that (having two coupons), we just do two different transactions. It's whatever. But this lady has 12 and I'm lazy so I call my manager over to deal with it.
The manager tries to explain to the woman that the coupons aren't technically valid as it's for a specific person for one bag. Woman keeps pushing on the fact that she physically has the coupons so they must work and acts like she doesn't understand why they won't. Eventually manager says, you know what? We'll do it but only for 6 bags.
Woman throws a fit and leaves the entire cart. Coulda got 6 bags free but nope. Manager said she'd seen the woman doing the exact same thing at dollar general the day before.
2nd story and not me but-
Same store. Occasionally we had a spokesperson for a few brands of dog food come in, usually weekly that would set up a booth at our store, but would do the same with other stores in the area. We had a coupon come out where you could get a ~$15 box of wet cat food (about 16 cans) for free, or pay the difference. She came through with a $30 box, and the cashier caught it and said, well, you have to pay the difference or get a box that costs $15. The woman was like, oh, no, all the other stores let me have it for free. You can do it too.
Cashier says nope. It's not how we do it here. You'll have to pay the difference or buy cheaper. The woman demands the manager and gets the GM, who backs the cashier up. Difference or cheaper. Woman gets huffy and goes and grabs a cheaper box, ~25, and expects the cashier to free it out. Cashier is like, lol nope. I guess the woman is either frustrated or embarrassed at this point because when cashier points out- difference or cheaper, she gets huffy again and will 'pay the damn difference.'
Edit: I forgot to mentioned, the second lady also brought in previous receipts from others stores to prove that they'd freed out more expensive food. I'm thinking one store did it, either on purpose or accident, and since she has the receipt she can 'force' them because 'the other stores did it.'
27.) From dawrina:
I work at a movie theatre. We have a 5 dollar discount day. A customer comes over and starts telling me how she was there the prior day and that we had given them the wrong soda and her Diabetic husband had drank it and suddenly had to go to the hospital to get medication to "cure him".
Several things wrong with that story:
That's not how diabetes works. You don't die from one sip of soda, and generally if you did, you'd have insulin to take.
The employee she had complained to in order to call me over had been the only concessionists the prior day and somehow she failed to identify him when I asked her who it was.
I asked her for a ticket stubs or proof of purchase, and she came up with nothing. I went to the attendance for the prior day and pulled the report for the movie they claimed to have saw. To my delight the showtime they claimed to have seen had zero tickets sold to it.
I printed the report and went back to meet them.
"Yea, sorry looks like there were zero tickets sold to that showtime." And I showed her the report. She then tried to say we sold her tickets to the wrong movie. I told her that was impossible because then she would have been in the wrong auditorium. She had no response to that. Then she spluttered that she "guessed she would just go buy tickets" and I said "yea I guess so"
She left.
28.) From ommnommmoe:
Movie theater worker here as well, this same same situation happened to me too.
We received a call yesterday from a guest who had to leave because of a group of guys yelling and hurling insults at her and her friends, throwing popcorn and kicking her seats She claimed that she just left didn’t want to cause a scene and wasn’t going to speak to a manager. Well since this has happened to me in the past with scammers, I ask the basic question is do you have your tickets and I’ll just give you a pass. Of course she paid only in cash, didn’t have any thing else that showed she was here, she didn’t know where she was sitting and got her movie showtime wrong twice.
My bullshit detector went into overdrive but I wanted to give her the benefit of the doubt and still tried to figure anything out that proved she was here. When she just kept on insisting it wasn’t about the money and that a few free tickets and call it even, I had enough. I told her that since she didn’t have her tickets and the fact that she did talk to anyone after the movie there wasn’t too much I can do, sorry. The kicker was we have brand new recliners and when she kept insisting they were kicking her seats, I told her that wasn’t possible since there’s about a 2 feet gap from the back of a seat and a fully reclined chair. She got flustered and just said she couldn’t possibly explain how they did it, to just trust her work.
Not likely.
29.) From ColourfulSmarties:
Telling me she had a voucher for 50% off in her emails, but she didn’t have a copy with here. I was like no hun, nice try.
30.) From cookykidcatman33342:
This probably doesn't really count as a scam, but had a teenage boy come into the store and say he had no money but needed condoms desperately for tonight or he "wouldn't lose (his) virginity". I really felt for the dude, so I ended up buying him some myself.
31.) From drs499m:
Used to work customer service at a hardware store. You get so jaded by junkies trying to return stolen items I just started handing out refunds based on how good the stories were. Your dad with dementia bought circuit breakers every single day and recently died? Refund. You don't need these commercial sized copper elbows because you bought too many for your residential plumbing project? Nah.