A lot of blood, sweat and tears goes into the making of fast food. Sometimes literally—though we try not to think too much about that. It's easy to forget that while you impatiently wait up to 3 minutes for your burger and fries to arrive, people are working their butts off behind-the-scenes to make everything arrive as quickly as promised. Working in fast food is not for the faint-of-heart or the thin-skinned, and these people deserve to earn way more than minimum wage.
Someone asked Reddit: "What were some of the worst experiences you have had while working in the fast food industry?" Here are 23 horror stories from fast food employees that might make you lose your craving for McDonald's, at least until lunch-time:
1.) From blatently_blunt:
I worked at Starbucks and a woman ordered her coffee at 140 degrees in the drive thru. She walks back in the cafe after pulling out and complains that her coffee was 139 degrees because she has a thermometer in her car and she demands it be remade. I laughed at her and asked if she was joking and she demanded to see my manager. My manager remade it but I didn’t get in any trouble. She was ridiculous but Starbucks’ policy is to remake anything if a customer asks for it.
Another time there was a long wait during rush hour in the morning and I apologized to a guy that it was taking a long time to get his white mocha to him. He glared at me and yelled, “you don’t really mean you’re sorry!” and refused to be cordial. He continued to look at me with disdain for the next few minutes. It made me super sad at the time. I really was sorry! Asshole. I learned not to be affected by sh*tty people so much as I got older.
2.) From CornBeWithYou:
A coworker came up to me and told me he was gangsta. I said "Troy, you're no gangster". He then pulls out a glock from his waistband.
3.) From Lindvaettr:
I was working at a pub shortly after college. During the evenings, things would always get pretty stressful and hectic. People would be snapping at each other, or saying mean things, or arguing, or whatever. Pretty standard stuff in a high stress situation like that.
One day, though, in the middle of dinner, the other cook (my immediate manager, but not the restaurant manager) apparently just had a bad night. He'd been getting progressively more agitated all night (not with me, luckily). Suddenly, a waitress came back and complained that one of her tables was complaining because the food was cold. First, the manager responded by telling her that if she'd come get her orders when they were done, they wouldn't be cold, but when she made some comment back, he snapped.
He picked up a hot pan from the stove, and I was terrified for a second that he was going to throw it at her. Instead, he swung it at hard as he could at the entire stack of clean plates and knocked almost all of them off the table, shattering them on the floor. Then he literally tore off his apron and stormed out, but not before knocking a tray of full out of another watiress's hands.
Weirdly enough, the store manager was going to let him keep his job if he'd admit being out of line. She brought him in during lunch the next day to talk to him, and instead of apologizing, he smashed a coffee cup against the wall and left.
All told, it was probably for the best.
4.) From inosilic:
I had a rough looking guy in a beat-up truck try to use 1 year old coupons. I refused to take them. That was a mistake. He held up the drive thru and screamed and screamed at me. Including "smarten up son, or you're going nowhere in life". Made me feel like sh*t until I realized that someone like that who is screaming those things at a 15 year running the drive thru, did not go anywhere in life.
5.) From semichaels:
I was a waitress at a pizza place and an older man and woman flagged me over and they just start yelling at me going on and on that they found metal in their food. And she's showing me and yelling and I am trying to apologize and saying we can make you a new pizza, I am sorry, I have no idea where it came from. After several minutes of yelling the man gets quiet and he goes "oh, I lost a filling". Then they tried to be all nice and laugh it off. I just wanted to say screw you for treating me like crap.
6.) From Trinkers:
I worked at McDonald’s part-time while I was in college. One day, I was working the drive-through, and this guy ordered a lot of drinks. One of them was low on soda syrup, but instead of just telling me about it like a rational person so I could give him a replacement drink, he threw the extra large drink at me. Of course the lid came off and I was soaking wet.
The manager, who was actually pretty good as far as fast food managers go, saw this happen. He took off running into the parking lot, flagged down the driver before he could leave, and told him to never come back. Then he came back in, found me a dry uniform shirt, and let me have a few minutes on the clock to sit in the break room and calm down.
7.) From [deleted]:
Worked at McD's as my first job at 15. Worst thing I probably saw was one of the guys working the fryer tripped and when he reached out to stop himself falling, he ended up with half of his hand in the fry oil. I think the entire store heard my "OH SH*T".
8.) From hinowisaybye:
Naked people while delivering pizza. Sounds sexy in the porno's, tends to be horrifying in real life.
9.) From loztriforce:
McD's was my first job at 16yo, and I was hired just prior to the Beanie Baby Happy Meal toys.
Lines out the door, crazy women demanding we get them a certain toy, impatient and sh*tty people. People would say degrading sh*t like mentioning I was working for min wage if they felt I wasn't working fast enough. People suck.
On a related note, my mom used to collect them: there was a line for a store that sold the Beanie Babys like it was Black Friday or some sh*t..a guy got pissed at my mom because she saw him cut in line and she wasn't having it -- other people there supported my mom in what became an argument. The guy threatened my mom, alluding to him killing her. Dude leaves and my mom returns to a car that's been keyed to sh*t..it's a smaller town but I was surprised to see the incident in the local paper.
10.) From Saintv1:
I worked at a popular Canadian coffee franchise almost ten years ago.
One day, a drive-thru customer had some sort of altercation with a pair of pedestrians who had been walking through the drive-thru. The way I understand it, the customer had almost hit the pedestrians--a man and his mother, and then had started shouting. This is what I heard over the drive-thru headset: "YOU WANNA FACE FULLA BICEP?!?! I'LL GIVE YA A FACE FULL OF BICEP!!"
I had a teenage coworker who believed in Santa. When a mall Santa came into the store, this coworker started looking out the windows for his sleigh.
I had a teenage coworker who asked me "What's a Nazi?" with total sincerity. When I explained what a Nazi was, the follow up question was "So, do we like them or not like them?"
I had a customer hurl racial insults at a coworker because the coworker did not butter his bagel in the manner he expected.
I had a customer who requested a bagel "dripping in butter," noting that she would "send it back if there's not enough butter." I buttered until the butter was soaking the paper. She sent it back, quite livid. I put a BURGER PATTY worth of butter on the bagel. She opened it again, inspected it, was clearly still not satisfied, and drove away angrily.
11.) From Scereno:
I was a carhop at Sonic drive-in through most of high school. I was the only guy that was able to use the roller skates. An extremely creepy old man in a vehicle that might as well have been in a scrap yard called me back to his car after I started to go back inside. Gave me a $15 tip because "that ass needed a second look".
12.) From mystriddlery:
I worked at Ikea in the restaurant, not the main one, but the sh*tty one at the end. I remember we sold out of pizza and the next one was six minutes. We had six people ask for pizza and we asked if they were fine with waiting, so we eventually sold out of the pizza that was still in the oven. Well it's finally ready, people are waiting, they already paid, and my coworker took it out of the oven, as another coworker was calling his name from behind him. When he turned his head to see who called the pizza slid off the peel and fell cheese side down, making a huge splat, the sauce went everywhere, it looked like this and there was just a collective "AHHH" from the people who had ordered that pizza. At first I was laughing because at least it wasnt me, but then we had to process six refunds while the line piled up :P
13.) From Jocosta:
I worked at McD’s in high school. Some guy got fired and as a farewell f*ck you he pulled the Ansul, which is the powder fire extinguisher system. The entire kitchen was instantly covered in fine blue powder. It was everywhere in everything. We had to shut the store and then everyone had to stay til like 3 in the morning to clean. That guy was a dick.
14.) From Magnese:
When I worked at Subway, this guy asked for siracha sauce on his sandwich. I put the regular amount on, then he asks for more. I put more on. He asks for more.
Eventually, he’s SCREAMING at me to put more siracha on the sandwich, to which I end up emptying out the entire bottle on it. He’s still not satisfied, so I have to get more.
One half bottle of siracha later, he says it’s enough. Still remember him to this day.
15.) From SydneyDavisJrJr:
I used to work at Sonic. On rainy days, especially when it was pouring, people would intentionally park across the lot (the spare spots that weren't covered by their famous awning), and make the car hops walk the food out there to them. We'd be standing there outside their car window with the food on a tray, waiting for them to roll down their window. They'd take their sweet time getting out their cards or cash while we were getting drenched. All the while, there were plenty of open spots under the awning, closer to the restaurant and out of the rain. By the time they took their food from us, they would demand the meal for free since it was wet. Mind you, not wet enough to give back the food, just wet enough to demand a full refund while they shoved the offending fries in their mouth. Those people also never tipped. Also- we had people who would make us go back inside and replace their 44oz drink four and five times, even when you insisted it was the right drink. "This aint diet." "Sir, I poured this drink myself, I can assure you it's diet. "I want you to go back in there and do it again, and I better not have to send this back a third time."
16.) From darkhearteddon:
We had a notice board that customers could pin their adverts on.
One week we took everyone's stuff off so that we could use it as a memorial for our coworker who had just recently passed away.
One customer came in and started going ballistic at us that we took her advert down, she didn't care that it was a memorial. My coworker ended up crying out the back for the rest of her shift.
17.) From Obscurity88:
Worked at Braum’s for a bit.
Went to hand an elderly lady her ice cream cone. She took it from me, pulled her arm into her car, took a lick, and then dropped the ice cream down her door. I genuinely felt bad for her and offered to give her another one and clean it up if she would pull around.
It’s 100+ degrees out and I’m in full uniform. I begin wiping the side of her door when she throws a plethora of insults my way.
“This is why your generation is so messed up. You saw I had braces on my wrist. You knew I had arthritis. You should never have handed me that cone. You should ask if I want a cup instead”
“You’ll probably only ever be a fast food worker. It’s people like you that make everyone’s life hard.” She said a few more things.
The heat and moment got the best of me. I threw the dirty napkins in her lap, told her to shut the f*ck up, reminded her I was doing her a favor (and it wasn’t my fault), advised her to order correctly, and told her to clean up her own goddamn mess.
I walked back inside, explained to my manager what I did, and in comes this lady playing “I’m a good, sweet Christian and would never disrespect someone” card. Manager told her to call corporate, but as he wasn’t outside, he couldn’t believe what she had to say.
18.) From TheElusiveGoose10:
Not necessarily fast food, but I used to work in a bakery where our “Head Chef” had a reputation of being a grade a dick. Our nicknames were stupid f*ck and dumb f*ck. We had to work at an insane pace and he acted as if he was God’s gift to Earth.
The one that stuck with me was when I made a customer a sandwich and she requested a side of avocado. Our avocados were not ripe at all. I mean it was like plastic! I mentioned this to her and she said it was fine. So I sliced it for her and gave it to her. She calls up like an hour later complaining that her avocado was not ripe and she was unhappy. People are stupid.
19.) From YourDailyDevil:
Does Starbucks count?
A woman demanded room (space for sugar, cream) in her latte,
then burst back in line demanding more room,
then berated me for throwing out the ones she returned for damaging the environment (because I didn't resell them, apparently)
then demanded less room.
Our manager ended up telling her she just had to leave because the line became enormous.
20.) From System__Shutdown:
Worked on a pancake stand at a concert. We had two kinds of fillings and sometimes people would ask for both at the same time. I usually just spread one on one half and the other on the other half and rolled it up so that they'd get same amount of each with each bite.
Two days in my boss sees this and absolutely flips his sh*t in front of some guy who at that point has been my regular customer. Apparently i was supposed to spread one kind on whole pancake and then just do little dabs with the other one. The customer said he liked pancakes the way i made them but from that point forward i was not allowed to make them the same way.
21.) From [deleted]:
I worked at a movie theater one semester in high school. I was scheduled as a porter, which basically means I was responsible for sweeping up the theaters between shows and throwing out trash. When I got to the back row there was a cup in the cupholder without the top on. It turned out to be filled with piss.
22.) From kaaaristy:
Worked at chick-fil-a, woman kept saying "thank you" after I said "my pleasure." We went 'round and 'round.
23.) From Nerdy_Momma4827:
I worked at my local McDonald's for 4 weeks last year. I broke my foot and sprained my ankle right before Thanksgiving. I told the store manager right after I left the ER, and she told me to come back after I saw my orthopedist. I did, but she was gone and a different manager told me to get a not from my doctor so I can come back to work because they needed people desperately. I got one, and a different manager took it from me, said she wasn't sure on what to do because she wasn't sure if I could work, and said she'd call me the next day. I haven't heard anything since, and it's been about a month and a half since I talked to anyone and no one has called me back. I'm sure that with all of the miscommunication, they just assumed I walked out and quit. I have a better job now.
24.) From fly_guy22:
I worked in a small Maccas during the sydney Olympics, I was about 15 at the time. There was a series of big screens at Circular Quay showing live Olympic events. There was always large crowds down there.
This store was around 500m or so away from my store and because of the demand we occasionally had to take things down there. Our store was closing and they were running out of buns at the busy store so they sent me down with a big trolley of buns(those pre split ones). Easy right?
I get about 20m from the store and there’s a giant crowd between me and the store. So I start asking people to move and most people are nice until one guy rips open the bag of bags and starts throwing them up in the air screaming out “Free burgers, free burgers!”
The crowd moves towards me and some police/crowd control notice this and come over and tell everyone to back off and have a few heated words with the free burger guy. They guide me through the crowd and to the store awaiting the buns.
I get grilled about arriving with one less tray of buns but once I tell them the story it’s all good.
25.) From Whovianna:
I went to hand a drink out the drive thru window and the asshats in the car threw a large blue Powerade all over me. My manager said if I went home early due to being soaked, I was fired.
26.) From WarlocksShadow:
Someone said "Give me some of those fresh baked cookies, I can smell you baking them!" when, first of all we just reheat frozen ones, and secondly, we just put one in the microwave for a guest who asked us to. When we told him this he started to yell then walked behind the counter to go check. I called my manager and he started to push her around to go check screaming "I want my fresh cookies!!" He then tried to hit on one of our team members in the back, then took off his shirt and screamed when she asked him to go away. We had to escort him out after calling the police.
27.) From EatSleepCryDie:
I had a very short stint working at the golden arches. The soda machine was literally never cleaned. On my first closing shift I went to take the nozzles off the soda machine and there was mold literally caked around the inside of each nozzle. The manager told me that the constant stream of soda kept the machine clean so it wasn't necessary to remove the nozzles. Bullshit.
I can't drink soda from McDonald's or any other fast food place anymore.
Edit: I wanna thank everybody who commented reassuring me and I'm sure a few other redditors that some places actually care about health and safety. Assumed safe places: Panera Bread, Panda Express, Steak n Shake, Jimmy John's, In N Out, Chick Fil A.
28.) From ezreading:
Money was going missing and as the newest employee I was suspect number one. My boss was a great guy and my coworkers were very loyal to him so I started getting death threats. Eventually it was confirmed to be a different worker and everyone apologized. Still sucked though.
29.) From molotok_c_518:
I worked for McDonald's in a mall while I was in high school, and the worst was Black Friday 1987.
The night before, I had slipped and fallen in my bathroom, and cut open my eyebrow. It needed an ER trip and 7 stitches, and left me looking like Frankenstein's monster.
I tried to call in, and was informed that I hadn't called early enough. They didn't have time to call someone to fill in on my scheduled shift.
And so, I showed up for work with an oozing eyebrow, a splitting headache, and on about 4 hours sleep. It was also insanely busy, so I barely got to grab lunch (20 minutes in line to order my food, cut from a 30 minute lunch break).
Basic training for the Navy was less stressful.
30.) From IAMGodAMAA:
I managed a breakfast joint for a while, beginning a few months after it originally opened.
We have a very large oven where we bake our bagels, and one day, after the bagels had been baked for the day, the baker left the door open to cool.
While I was up front, the restaurant and I could hear a deafening, "HOLY SHIT" from the back where the oven was. I walk back laughing, expecting to see a proofing rack knocked over or some other stupid mistake. Instead, I'm hit with a geyser of jet black water from the sprinkler system above the oven.
Well, shouting resumed as we tried to cover what we could while waiting for the fire department to arrive. FD arrived, and spent the next 2.5 hours looking for the shut off switch for our sprinkler.
Turns out the switch had been inadvertently covered/obstructed during the building's our store's construction.
I got to stay late that day and help clean every ounce of black, smelly water from our appliances and slicers. ~3 hours of pressurized water in the kitchen. Ahhh.
31.) From fightmesenpai:
I’ve had a customer come up to me in the middle of the mall(off shift) and tell me about how I forgot his sauce for his burritos