Most public-facing jobs come with their fair share of bizarre stories and memorable customers. But few jobs rival the uniquely festive atmosphere of a theme-park, with it's costumed characters, large fantasy lands, excited children, and drunk parents.
On the best days, theme park jobs can be both entertaining and fulfilling as you watch children gasp in excitement and strange theatrics unfold all around you. But on the worst days, the job can be a terrifying look into just how debased people can be, and the depression levels can shoot through the roof.
In a popular Reddit thread, theme park workers shared their most memorable experiences on the job and they range from faith-in-humanity restoring to deeply tragic.
Universal. A group of about a half dozen or so people who worked the front gate got a scam together. They would direct the massive amounts of Asian tour groups who didn't speak English directly through the entrance without stopping by the ticket booths. The front gate workers, who were just supposed to scan tickets, were collecting $100 per person who entered and splitting the daily loot among themselves.
When they got caught, they had over $100,000 stashed around the park's front plaza that they were taking out in stages. That was the money from a single weekend. After checking the camera records, they had been doing it for six months. All I know is that they gutted the whole front game team. No idea if they pressed charges.
Second, a guy snuck a gun into the park once after his girlfriend broke up with him and killed himself in front of her. Tragic stuff. The higher-ups redirected park traffic for a couple hours to clean up, ended up paying off everyone who witnessed it, and were able to keep themselves out of the news for the most part.
I do know they shut down the restaurant in the park where it happened specifically.
Also, on a happier note, Snoop Dogg occasionally comes into town, rolls by a boys home, orphanage, inner-city school, or something similar and personally brings a group of 20-30 broke kids to Universal for a day. He hangs out with them all day, lets them travel in a limo bus, the whole nine. It's never publicized. He's a great guy.
Universal Studios was my first job as a teenager when the Harry Potter expansion came in. I got to be in the cast previews and all, it was an amazing time.
One of my fondest memories was on a slow day (everyone was waiting until the Wizarding World opened to come), and they did a super secret "soft" opening- as in, I got a tip off that they were allowing guests in to experience it, without telling any members of the press, before it officially opened.
This BIG family of Brits came up and I was so excited, I asked what they thought of Hogsmeade- they said "oh we're so sad, we're so silly, our vacation ends just before it opens!"
Even though they all gave this big lamentation, they were still so cheery, and chattering away saying hello to me, and I got flustered and just tried to get their attention so I went-
"Hey! You should cross that bridge and take a look!" And gave a big wink and kind of shooed then off.
They looked at me funny but kind of got the hint, and scurried away.
Hours later they came back just to find me and they were laughing with tears of happiness all around, saying they'd been let in and got to see everything, and thanking me for the tip.
I love Harry Potter and go back whenever I can with my theme park hookups, and that memory is just so lovely to me! I hope it was for them as well!
Six Flags Great Adventure has a trailer park for their international workers not far behind Batman Stunt Arena.
The internationals throw awesome parties. People of all cultures just getting shitfaced together after work. As an 18-year-old supervisor, I was super cool with all the internationals, and would always be invited to their parties.
Normal employees were NEVER supposed to be back there.
Had to drunk fake an eastern European accent a few times to get out of trouble.
I used to work at an outdoor adventure park and have seen some funny/stupid things happen.
This most memorable one. I remember a guest was once upset their child could not ride the zip-line. It was very windy that day and normal procedure was to raise our minimum weight limit so kids wouldn't get stuck. This dad did not like that I refused to put his light child on the line just to have to climb out to rescue him after he got stuck. After a series of yelling and cursing I called my manager/GM and he tried to calm this guy down by offering him vouchers or other attractions etc. None of this was good enough and apparently the 10-second ride was going to be better than close to $145 worth of free stuff. After 10 minutes of him getting very angry he insisted that I (the kid who refused to let his son go) meet him in the parking lot to “settle this”.
My boss responded by calling security. This enraged the guy so much he tried to jump over the rope to get to the deck (landing platform for the zipline) where I was. Little did this idiot know - the rope was there to stop people from stepping into the gap between the deck and anchors that held the lines down. Well, mister angry jumped over the rope fists up ready to swing at me. Only to jump right into the small hole in between the deck and anchors breaking an ankle, and falling forward only to smash his face right on the railing of the deck I was standing on. Best part of all of this. My actual position at this resort was a rescue guide.
Being the only guide on the zipline that day and the closest person to the guy when he got hurt I immediately jumped up to help and administer any first aid if needed. Him being half-conscious from the blow to the head didn’t remember I was the kid who bandaged his cuts. About a week later we received a letter from him thanking the guy who helped him but also asking for the firing of the kid who refused to let his kid go down the zip-line.
Quick addition to this post.
In addition to this being an action-adventure park it was also a ski resort in the winter. I can't begin to count how many guests would ask mid-August in 98-degree weather "where the snow was" (yes people are this stupid I was shocked at first as well)
I was able to convince one family that the mountain itself lifts up on a hydrolic system and flips over. Saying that one side is summer and one is winter. Yes, they actually believed me and asked for the dates they flip it so they could come watch.
Oh man, I was a character at Disneyland for a few years and I’ve seen some sh*t. I’ve seen people pouring out cremated ashes into the flowers in Town Square, characters heads or wigs fall off, I’ve been viciously dry-humped (against my will, but it was hilarious) by a pair of Plutos who were friends of mine, even did some digging to find out which of our friends was the Pluto from the infamous “Pluto chases kid around Town Square” video.
I’ve seen kids get so excited they puke. Once I even went out as Frozone (A costume I didn’t even fit in, but there was no lead around) to pick up Snow White from her photo location, and linked arms with her, singing “Ebony and Ivory” in the deepest voice I could as I walked her back. I’ve ridden nearly every ride in Disneyland as either Tigger, Goofy, or Geppetto and somehow kept my head on every time. I hold the record for riding Gadget’s Go-Coaster in ToonTown 17 times in a 30-minute set.
I could go on for days about all the stupid and hilarious sh*t we used to do when I was there.
As much silly stuff as there was, there were also some real amazing experiences. I’ve seen plenty of Make A Wish kids with their families and had crying parents tell me that it was the first time their child had smiled in weeks. I've rolled around as Pluto (Another time I wore a costume I didn’t fit when no leads were around) playing with other dogs, I've been part of weddings and engagements, and all sorts of (yeah I’m gonna say it) really f*cking magical moments.
I’m not one to drink the Disney Kool-Aid per se, but I’m an entertainer, and man is it fun to make the people who do love it there happy. The sheer volume of tears of joy I’ve watched people shed over moments I’ve helped create is something I feel really fortunate to have been a part of.
I remember a Bert (From Mary Poppins) who fell on the parade route on his first day and chipped his tooth.
Once a Pooh farted in their costume. Since the costume is mostly hollow, when they bent down to see a kid all the air got pushed out of the mouth where they see. The kid cringed and said “Pooh Bear, your breath stinks!”
At the mouse we had a kid who had a check list shirt on. On it said darth maul ✅ Darth Vader ✅ Then the last one beat cancer ✅ The kid was 6yrs old. Then I’m told backstage that the parents wanted to do something special for him in the show. But my director couldn’t find a spot in the show where this special moment would work. So we finished the show (Jedi training academy) and set up a meet and greet with the kid. I get out there and this kid’s whole family is at the greeting area, I mean everyone.
So I hear “ok champ you ready!” Kid reply’s “yup” he pulls out this pill swallows it and the family breaks down crying! The kid yells I’m a real Jedi! Come to find out the kid took his last chemo pill that eradicated his cancer in front of us. He waited all morning to show us that he was brave and a true Jedi. We were all holding back tears.
I worked at the Wizarding World of Harry Potter at Universal.
Dumb stuff: I would get asked the same three or four questions by everyone I served. "Does Butterbeer have real beer in it?" or "Are you allowed to say Voldemort?" and my personal favorite "Where is the castle?" always got asked when I was working a cart that was LITERALLY RIGHT NEXT TO THE CASTLE.
Random stuff: They make you take a Butterbeer pouring class. It's really f*cking easy to pour Butterbeer though, so it's kind of a joke. It's just a training that they can check off and reference if you decide to be an idiot and give in to the multiple guest requests of a cup full of just the cream topping.
Fun stuff: Being a theme park employee means you get free admission. When you're making $0.25 above minimum wage, you'll take all the free entertainment you can get. I practically lived at the parks that year.
Also, I filled in on the events staff during Halloween Horror Nights. I basically got paid to stand around with a glow stick and answer people's questions. However, that is when I discovered that the best place to be during HHN is just outside or just inside Mel's Diner. They keep the usual happy, doo-wop diner music going, but there's a scare zone just outside where people are usually screaming. Makes for a spooky/weird/fun juxtaposition.
I worked at Disney. It's a fun place to work for the most part, amazing if you are a young straight male. I actually had a hot mom come on to me one time. You are supposed to tell people to always keep their shirts on. One time a pretty attractive woman in her late 30s/early 40s was wearing a bikini top. I kindly told her she needed to put a shirt on and she drunkenly looked at me and said, "You like my tits, don't you?" then she tried kissing me. I was kind of taken aback and found out later in the day she was removed for being drunk/disorderly in a kids show.
Another one was some kid who got onto Tower of Terror, pulled the seatbelt out as long as it would go, buckled it so it wouldn't alert the system but basically got out of the seatbelt (If that makes sense?) He held on and they caught him on surveillance. I think he got kicked out but it could have been a lot worse. He would have died probably and it would have been a mess (literally and figuratively)
Speaking of dying, a dad forced his crying kid onto Rock'N'Roller Coaster. Gave him the usual spiel of don't be a wimp, spent all this money to come, blahblah...then the kid f*cking died cause he had a preexisting condition. I am sure that man could never live with himself.
So I work in the Stores department, and there's this giant mirror on one of our walls. It's an old tall mirror that's been there from since close to opening day of the park. Beautiful thing, really.
Anyways I'm fixing the hats fixture that's in front of the mirror with my back to said mirror when I suddenly hear a loud crash and the sound of shattered glass from right behind me. I turn around and I see this kid sitting on the bench in front of the now broken mirror with a dazed look. There was broken glass everywhere, on the bench on the floor around him on his clothes, you name it. Kid also had a giant deep gash above his left elbow with blood pooling out and dripping around him, and there was bits of broken glass in his gash.
Unfortunately, his mother did not see that her son had a giant bloody gash on his arm, just that her son was sitting there with a shocked dazed look, so she reaches out to help him up. She, unfortunately, grabs her son right where the bloody gash is and lifts him up, while probably pushing the glass deeper into his wound. It wasn't until she helped him up and realized that her son was wincing and her hand was a bloody mess that she realized what was happening to her son, and became speechless. Dazed shocked kid never uttered a sound during this whole time. Poor kid.
I cleared the surrounding area, called my management team, security, the theme park duty manager, along with first aid to come to the scene. While we waited, I gave the kid and mother some wipes to clean off the blood their hands, but we weren't allowed to do much else other than clean some of the broken glass up until first aid and the nurses arrived. We got them temporarily fixed up and we got the kid to the hospital, from what I hear he's doing ok now. Unfortunately, we lost our beautiful old opening day mirror.
We do have a small joke now, because this happened on the day D (an old cast member who had been working at the shop for 46 years) announced her retirement for a few weeks down the road. Now we all joke around with D saying that the mirror got out the Disney before she even did.
I worked one season at King's Island in Mason/Cinci, Ohio.
Nothing really happened outside of the occasional drunks picking fights or acting stupid. However, our Boo Blaster Dark Ride had an insane amount of sexual activity.
I've seen more head bobbing and finger blasting than I'd care to ever see again if I'm being honest.
I worked at Disney. You're supposed to get fired for eating the food. Truthfully, I never worked and just got paid to eat all of the food in the kitchen. Also, the managers take photos of people throughout the parks and send them in a group message to make jokes about them.
I worked for Six Flags for two seasons in college, one as a parking lot attendant for one season (camped out at the parking exits to make sure people didn't drive in, and drove the parking lot tram) Not much interesting happened there. 2nd season I worked as a security guard. That season is just more notable for all the people who act like f*cking idiots.
One of the more memorable things I saw was a guy who damn near killed himself after shoplifting from a gift shop. Security actually didn't really get involved with shoplifting as that was the Loss Prevention's role, but we shared the same radio channel. I hear on the radio traffic that they are watching a suspected shoplifter.
After they see him take merchandise and attempt to leave without paying, one of the Loss Prevention staff attempts to make contact with the guy and stop him. Dude bolts out the door and makes a bee-line to an 8ish foot tall wooden fence which is where I see him. Dude climbs up it and throws his legs over the top thinking the ground is just about 8 feet below him on the other side where he will continue fleeing.
The thing is, from the top of the fence its a pretty substantial drop to the in-park railroad tracks below (I'd estimate 20 feet maybe a bit more). Dude got royally f*cked up when he landed. I think broke both his legs and pelvis as well as sustained a pretty nasty head injury. Dude lived from what I understand, but I imagine those were life-altering injuries.
This was all for a stuffed animal a few other bits of souvenir crap.
There are other stories but that one was the most serious.
I worked at Six Flags in Arlington, TX one summer as a games operator. There's a ride there called Mr. Freeze, and it's a roller coaster that goes out a tunnel crazy fast, does a couple big turns and basically a loop, then goes on a track straight up in the air. Once momentum stops it, it reverses course and runs the track backwards until you end up at the beginning. Quite a fun, although short, coaster.
When it goes straight up, it needs to go high enough for momentum to carry it around the track again in reverse. So (because physics), it needs a boost up the vertical track. There are gigantic magnets that push the cars up high enough, so when they disengage, the thing can make the return trip.
So one time, I'm working the games and there's a brief moment where all the power in that section of the park goes out. The lights and sirens in the booths stopped for a moment, but only briefly, before coming back on. I didn't think anything of it, but then saw that the blackout came at the exact moment the Mr. Freeze ride was going up the vertical track.
So the magnets weren't on, and the cars didn't get high enough to carry it around the track. So it went up and down, back and forth in this "U" shaped part of the tracks until it just stopped dead at the lowest point.
People were freaking out on the thing, screaming and hollering and going nuts. It took the park about 90 minutes to get a cherry picker type device to get all the people off the ride, since they couldn't just drag it back manually with them on it.
Bad enough for them, but it was also Texas in July. So it's 100 degrees and people are just baking in the sun in a metal car. So half the people were red lobster people when they got off, and a handful had passed out in the cars and paramedics had to revive them and get them some water before getting them off the ride.
It was insane and all due to a 1 second power outage.
Sea World, San Antonio back in 2000. I was an actress in the Halloween shows. I played several roles, and there were plenty of people kicked out for all kinds of crap. The BEST story though, was when I was working in the "Haunted Forest." It's just a long haunted house set up, with many rooms. All the rooms have different "spooky" themes.
Anyway, on this particular night, I was Countess Dracula. I had these creepy white-out contact lenses that made me look scary, and full-on makeup...custom made fangs, and what have you. There were many coffins for me to hide in. I would just pretend to be a prop (I'd just be as still as possible. It was foggy and dark, so easy to fool people.) Then after someone passed me, I'd sneak around in the fog and dark, and BAM! Spook the crap outta them.
So along comes this HUGE guy. Well, huge compared to me. He was at least 6'10", and he had to be almost 350lbs. He was a WALL of a man. I am a 5'3" gal. Pretty small build, maybe you'd even call me scrawny. So he is walking through and he sees me, and I hear him say to his kids "No, that is just a doll...not a person." I think to myself "Oh man, I am gonna scare this guy!" So I open my eyes as he gets closer to me to inspect, and make a loud vampire-y "HISSS!"
Dude screams bloody murder, and straight up head-butts me. As in, grabs my head, smashes it into his. I woke up in the First-Aid station, but apparently the whole family was kicked out. He also spent a good hour arguing with the security team that I had "threatened to hurt him" and that I "thrown a punch". Of course the other actor playing Dracula saw it all, and called bullsh*t. I had a mild concussion, which sucked, but I was fine after a few days.
TL;DR: Giant dude head-butts tiny actress because she scared the sh*t outta him in a haunted house. Family is kicked out, he claims she threw punches.
I worked for the Mouse in Anaheim (before the strike in 1984) and their close neighbor, The Berry Resort.
Disneyland was a blast. I worked maintenance cleaning the park after closing. Seeing the other workers doing their jobs around the park was fascinating. Sound room under The Tiki room. Seeing Mr. Lincoln with his mask removed. Really cool behind the scenes stuff.
There was a guy working maintenance at the same time that used to hang in the mornings after shift and talk to the female employees coming on. Showed me a photo album once that was nudes of these girls that he had talked into photoshoots. He was actually a pretty good photographer.
At KBF, the attitude was more relaxed. The park still had an owned by the family feel, and they really went out of their way to give to the employees. Like /u/genericsylveon mentions, they opened up the park to Employees for special occasions throughout the year, including Christmas. At Christmas, they had a party for the employees with a Talent Show in the Good Times Theater with stockings for all the kids of the employees, and each employee got a frozen turkey as they left. Not a coupon. An actual Frozen Turkey.
Entry for 4 into the park once a month. I could bring one person with me once a week (Usually the day I picked up my paycheck). Just a really fun place to work.
I taught surfing at the wave pool at Disney's Typhoon Lagoon for 2.5 years. A wave comes out every 90 seconds by 12 chambers opening up along the back wall which lets out 80,000 gallons of water per wave. While this happens, like the ocean, there is a strong current at the bottom which sucks water back into the chambers. If you are too close to the wall you will get sucked under.
This happened once to one of the instructors and the kid that he was pushing into the wave. Luckily because the kid was attached to the board he came back up immediately but the instructor did not. The head instructor on land had to hit the emergency switch which turns off the wave pool and the lifeguard radioed the engineer to open the chambers. The instructor who got sucked into the chamber was stuck underwater with no way out for a good 45 seconds before the chambers finally opened back up. It was pretty scary to say the least.
Another time I accidentally was too close to the wall and almost got pulled into the chambers. Luckily I wasn't that close and managed to avoid it by kicking really hard. In the midst of frantically sprint swimming away from the wall, I ended up pulling my left hamstring due to the force of being pulled under by so much water. Needless to say, I always kept a good distance from the wall after that.
I have quite a few stories.
The year I got hired, some dude brought a gun in. He was looking for his ex who also worked there. He took out the gun when he found her but didn't shoot, freaked out a whole ton of people and ran to the water play area. He locked himself up in a dressing room and killed himself. The park just closed off that area and continued operations as usual. It happened in the afternoon. The body was there til closing. It was after that incident that the park decided to install metal detectors.
There's a reason why there are signs all over the escalators saying to watch your children and not let them sit on the steps. Well, this one mom didn't give a fuck. Her little boy sat there and his fingers got caught in the side and he started screaming. Mom panics and yanks him out, severing all four fingers. They never found the pinky.
Some guy came up to me once and took a few packets of mustard from my cart, asked me if I liked mustard, then proceeded to just. Eat the mustard. By itself. And smiled at me with his mustard-yellow teeth. Then he left after saying he liked me and that he would tell everyone to buy hotdogs at my cart.
I was a ride supervisor at a roller coaster at a Six Flags for a few years and then interned with a higher up. The best stories really come from the people you meet. Every ride kind of turns into a family. We take pride in our ride and that really helps make the hot busy days go back. I made so many friends from that job, more than you'll get from most office jobs. I'll go through some of the highlights, good and bad:
I was on the job for all of 2 weeks when a woman tried to bring her baby on the ride. Senior management had to track her down and check if she was capable of safely going on rides.
Having races to check the train. We couldn't do this with guests on, but before the park opened or to entertain people during bad weather it was a great time.
One of the biggest measures for success in the SF rides dept. is hitting hourly rider targets. We were in a constant race to beat one of the biggest coasters in the park in total throughput for the year and we shattered their number by about 100,000 people.
We had international students come and live at the park while working during the summer, so on the day our one student was leaving we had a big party in her apartment.
Management parties would usually start peaceful at a restaurant and end as a sh*tshow at the bar.
The employee parties were great. They would open sections of the park after hours and you basically had no wait, and they made some of the upcharge attractions free. They would also give out free food and candy.
You got to ride the new coasters first, even before the season pass holder previews.
Getting to know your friends by hanging out in a gas station or Burger King parking lot until 2 am.
Riding in the back of a pickup truck to clean underneath coasters so huge it would take too long to walk the entire track.
Holiday parties; employees got free food, cake, prizes, etc. if you worked a holiday.
Getting to know the fun guests. 98% of guests were fun to talk with and did what they were supposed to. The problem is when you see 10,000 people a day on your ride alone, 2% is a lot of people.
I was once used as a test dummy for a new slide at the waterpark.
I also got to be a body in a commercial, which involved riding a new drop ride for several hours while a helicopter filmed.
It was a great job to have in high school and college, and I actually learned a lot relating to leadership, working with people, training, and engineering.
I felt like I learned a lot about seeing how kids react to different parenting styles. The short of it is "if you treat you kid like an adult, they'll act like one."
At a water ride, people will regularly leave backpacks and such before getting on. I've seen 5-year-olds independent enough to get them without any fuss and I've seen 10-year-olds try to throw other people's stuff in the water. The parents could see them the whole time and how they react to their kids' behaviour will stay with me forever.
I was a roller coaster supervisor at Carowinds, a large theme park just outside of Charlotte, North Carolina. This is short and to the point.
It was Sunday, which meant it was new employee day [the park was hellish to work at and suffered constant turnover, new employees were constantly being hired]. I was training a new employee how to drive the roller coaster when the train pulls into the station; a small child wiggles out from under his lap bar before we release them. He jumps out onto the platform, reaches into his pants, and throws a large human sh*t down onto the platform and runs off sobbing. The employee I was training not only didn't quit, she was later my hand-picked replacement when I quit months later.